Monday at the Front Desk

Good morning, eye clinic, please hold.

"Same insurance?" "Yep, the same"
Card says a company that changed its name
Three times since, and it's expired too
"But it worked last time!" It did, in 2002

Man walks up and he's proud as can be
"I'm here for my ten o'clock!" Sir, that's next Tuesday
Lady wants her glasses, says they're ordered here
We have never met her, not in any year

It's Monday at the front desk, ring ring ring!
Fourteen lines are blinking and the fax machine sings
Copay, card, and a birthday, please
Monday at the front desk, we're surviving with ease (we're not)

"How long is the wait?" I smile so wide
"Just a little bit" (it's a lie, I'm dead inside)
No-show, no-show, and a walk-in crowd
And the guy on speakerphone, why is he so loud

"Can I just ask the doctor something quick?"
"Can you spell your last name?" "S-M-I-T-H... with a silent Q, it's tricky"
Kid licks the window, grandma takes a nap
Somebody's dog is in a purse on her lap

It's Monday at the front desk, ring ring ring!
Fourteen lines are blinking and the fax machine sings
Copay, card, and a birthday, please
Monday at the front desk, we're surviving with ease (we're not)

Hold music on line four
Same eight notes, a little more
They've been holding since a quarter to nine
I'm proud of them, honestly, that's dedication, that's fine

It's Monday at the front desk, ring ring ring!
Copay, card, and a birthday, please
Monday at the front desk, we're surviving with ease (we're not)

Four fifty-nine, the lobby's clear
Phone rings once. We all disappear.